Paneem – Helpful Resources

If you receive monthly payments from the Claims Conference, you can
request a printed Life Certificate instead of using Paneem.

Frequently Asked Questions

If you are using Paneem for the Hardship Fund Supplemental payment, click here for FAQs.

If you are using Paneem for proof of life as a pension recipient, click here for FAQs.

Paneem User Guide

To view a step-by-step guide for performing the identity verification through Paneem, select in your language, below.

Helpful Technology Tips

First Tips on how to successfully complete the face scan

  • Check that your Wifi is allowing PANEEM to work, may have to turn off Wifi.
  • Ensure that there is good lighting (not too dark or too bright)
  • Remove anything that obscures your face (hat/glasses/mask)
  • Lean mobile device against a flat surface if it is difficult to hold it still 
  • Sit directly across from the mobile device to face the camera with your full face in view
  • Wipe the camera with a tissue to remove blur

Tips on how to successfully complete the document scan

  • Make sure the whole document appears in the frame and is readable. 
  • Do not hold the document immediately in front of the camera – it will make the image appear blurry; move back slightly before taking the image. 
  • Do not cover the document with your fingers
  • Lay the document on a blank, flat surface and position your phone directly over the document to capture the image
  • Make sure that it is not too dark or too bright (if there is glare on the image it may not be readable)