Paneem Digital Certification FAQs for Pension Recipients

What is PANEEM?

PANEEM is a secure, fast and paperless online identity verification system. It is designed to make the process of identity verification easier so that you will be able to receive your compensation payment faster.

Why do I need to use PANEEM?

A verification of your identity is required by the German government, which is the source of your compensation and/or services, in order to continue receiving your payments and services. Please only use PANEEM if you received an email or letter requesting that you verify your identity using PANEEM.

What do I need to do PANEEM?

  • Your Claims Conference 7-digit registration number (found on any correspondence from the Claims Conference);
  • Government-issued photo identity document (An identity document must have a photo, date of birth and can be used even if it is expired. Some examples include: a passport, driver’s license, naturalization certificate, state identity document, Green Card);
  • Date of birth;
  • An email address or a phone number for notifications of PANEEM results;
  • Mobile phone, tablet or computer that is connected to the internet and has a camera

Where do I find my registration number?

It is a 7-digit number that is included in all correspondence with the Claims Conference, specifically on the letter we sent you regarding PANEEM.

How do I know which date of birth to use?

In the letter regarding PANEEM we sent you the date of birth we have on record for you. Please be sure to use the following format: month/date/year (for example, for December 1, 1940 — enter 12/01/1940). If your current identity document has a different date of birth that is indicated in our letter, please contact the Claims Conference immediately.

How do I access PANEEM?

First, please make sure you have a device that is connected to the internet. You may access PANEEM at our website on a smart-phone, computer or laptop with a camera.

If you have a smart-phone or a tablet, PANEEM is also available as an app you can download from the Apple App Store to your iPhone and iPad or Google Play Store to an Android device by searching for PANEEM.

Where can I get instructions on how to register/authenticate for PANEEM?

What is the difference between REGISTER and AUTHENTICATE?

Register is what you need to do the first time you use PANEEM.

First, you need to download the app if you are using a smart-phone or iPad or go to our website. Second, you need to provide a photograph of yourself and the front of your government-issued-ID. In instances where there’s personal information (such as date of birth) on the back of the identity document you will need to take a picture of the back of your identity document as well.

Authenticate is what you need to do if you’ve registered for PANEEM successfully in the past. In this case you should be able to go directly to the app or website and input your registration number, date of birth and take the picture of your face. You will not need to scan your identity document.

How will I know that my Digital Certification was completed successfully?

During the verification procedure you will be asked to provide an email address.  We will send an acknowledgement of completion to this email address.

Who do I contact if I have questions about using PANEEM?

Helpful Technology Tips

Tips on how to successfully complete the face scan

  • Check that your Wifi is allowing PANEEM to work, may have to turn off Wifi.
  • Ensure that there is good lighting (not too dark or too bright)
  • Remove anything that obscures your face (hat/glasses/mask)
  • Lean mobile device against a flat surface if it is difficult to hold it still 
  • Sit directly across from the mobile device to face the camera with your full face in view
  • Wipe the camera with a tissue to remove blur

Tips on how to successfully complete the document scan

  • Make sure the whole document appears in the frame and is readable. 
  • Do not hold the document immediately in front of the camera – it will make the image appear blurry; move back slightly before taking the image. 
  • Do not cover the document with your fingers
  • Lay the document on a blank, flat surface and position your phone directly over the document to capture the image
  • Make sure that it is not too dark or too bright (if there is glare on the image it may not be readable)