IT Infrastructure Manager

The Claims Conference is currently seeking an IT Infrastructure Manager to join the IT team. Qualified candidates should have top-level knowledge of network, domain, server, end user PC, and backup systems; S/he will also be responsible for ensuring all offices are in compliance with IT operational policies, procedures, and guidelines.  This position will report to the Chief Technology Officer.


  • Administrating, maintaining and provisioning resources for global windows domain, core-business servers and appliances;
  • Acting as lead administrator for global email systems;
  • Acting as lead administrator for network security and intrusion prevention systems;
  • Acting as lead Administrator for Backup systems;
  • Supporting local IT Office System Administrators;
  • Conducting/coordinating complex troubleshooting activities;
  • Monitoring automated reports and/or responding to alerts for multiple hard/software applications issues;
  • Assembling of equipment and network performance reports and monitoring for user utilization levels;
  • Assessing and recommending maintenance and/or hard/software solutions to maximize business user and operational effectiveness;
  • Designing solutions to eliminate moderately complex technical and business problems;
  • Maintaining open and collaborative relationship with client management on ongoing project and maintenance work;
  • Mentoring and providing technical training to team members;
  • Assisting  junior staff with diagnosis and resolution;
  • Contributing to the development of future resource planning and design;
  • Providing second-level support to Client Services, end users, developers, and operations staff;
  • Researching complex problems and their resolutions;
  • Working with all levels of vendor organizations on incident, problem, and service management and deliverables;
  • Auditing all offices to ensure compliance with operational policies, procedures, and guidelines;
  • Performing root-cause-analysis of equipment, system and process failures.



  • Systems Administrator Qualifications;
  • Advance understanding of Windows Server 2008 R2 (and greater), Active Directory, Group Policy Objects; AWS (Amazon Web Services) Cloud computing platform.
  • Advance  understanding of Exchange 2010; Office 365, Share Point, Drop Box for business and Cloud Telephony
  • Certifications (e.g., MCSE 2000) highly desired;
  • Experienced Sonicwall Firewall administration and configuration;
  • Experienced terminal server administration;
  • Experienced with Distributed File System, System Management Server, WSUS, Remote Install Server (RIS);
  • Experienced with TrendMicro products e.g. Office Scan, IMSS;
  • Experienced with Barracuda Backup Systems;
  • Experienced with UPS systems;
  • Strong understanding of Networking equipment, concepts, and services (DNS, DHCP, VPN);
  • Bachelor’s Degree in  Engineering or Science related discipline or equivalent IT experience;
  • Strong interpersonal and communication skills;
  • Self-motivated and strong capability to learn new concepts and systems.

To apply please contact Human Resources at  No phone calls please.  Only qualified candidates will be contacted.